Used By Thousands Of Store Owners

Comprehensive Retail Training That WORKS

It’s all the ideas, information, and inspiration you need to grow your business right at your fingertips. It’s always there to guide you and give you the very best practices – the stuff that works in the real world of retail.

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Master the 11 Essential Retail Skills

From marketing & selling to inventory & financials, you’ll get real, applicable knowledge with proven results. Each module walks you through practical strategies to help you strengthen your business step by step.

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instant Access to Hundreds of Lessons & Templates

With 180+ video lessons, 150+ downloadable checklists, forms, templates, planners, and spreadsheets, you’ll have everything you need to solve problems, save time, and grow profits—without reinventing the wheel.

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Brilliance Lets You Train Anytime, Anywhere

Your entire Retail Mastery System is delivered on Brilliance. That means you can learn online anytime, on any device—plus assign lessons to your management team and track their progress. It’s all your retail training, all in one place.

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These 11 Essential Retail Skills Are the Key To Running A Truly Successful Business

These 11 Essential Retail Skills Are the Key To Running A Truly Successful Business

Click on the images below to watch a short video from each skill.

Leverage the power of technology to drive traffic and build long-lasting relationships with your current customers. This is a HUGE part of every indie retailer’s business success… You must both understand the underlying marketing strategies AND keep up with the constant changes in the digital world.
Marketing your business to get new customers (and get your existing customers to come back over and over again!). If they don’t come, they don’t buy. Marketing is what connects you to your customers and their cash. If you figure this part out, a lot of other things can start to fall in place.
Browsers can be easily turned into buyers if you understand that visual merchandising is really nothing more and nothing less than the in-store marketing of your products! It’s not just about making merchandise pretty or interesting, it’s about making it so your customer is eager to buy.
Your employees are in charge of every single customer transaction that happens in your store, and you need to create a service culture that SELLS in your store! Helping each and every customer leave with their “Perfect Purchase” is the #1 activity of every retail store. Great selling is great customer service – and what puts the maximum money in your bank account.
Whatever the reason you started your store, freedom, independence, passion, or to fulfill a need in the market. At the end of the day, money is what keeps the doors open. You must have a competent grasp of your balance sheets, P&L statements, and cash flow… so that you’re not flying blind and running your business by the seat of your pants.
Daily operations can be the biggest hassle of owning your own business. Get control by using the processes, procedures, and policies that get your store running on rails. This will save you an enormous amount of time, energy, and headaches.
Your employees are in charge of every single customer transaction that happens in your store, and you need to create a service culture that SELLS in your store! Helping each and every customer leave with their “Perfect Purchase” is the #1 activity of every retail store. Great selling is great customer service – and what puts the maximum money in your bank account.
Finding, hiring, and training the right staff (they’re essential to your success!). Your employees are the ones standing face-to-face with your customers and bringing – or failing to bring – money into your store. And the wrong ones are often the source of your biggest headaches!
Success is an inside game! Get control of your personal habits, skills, and mindsets. Like how you manage your time, your commitment to learning, and how you respond when things go wrong. These things are a huge underlying part of becoming a successful business owner!
Understand what your customers will buy so you’re only ordering the right amount of the right stuff at the right time. This has a huge impact on your bottom line and is critical to putting more of your cash in the bank rather than having it sit on your shelves.
Planning a merchandise assortment your customers will love – and not just love, but BUY – is a constantly evolving process. A store full of cool stuff that just sits on the shelves is a recipe for retail disaster. It sounds so basic, but the implications for your success are huge.

Your Complete Toolkit for Retail Success

Each of the 11 essential retail skills comes with a complete module designed to coach you step-by-step through the process. Including:

  • Video lessons with retail experts, Bob and Susan Negen. These short, bite-sized lessons will teach you the tried & true solutions to the most common retail challenges…
  • Sample forms, checklists, templates, planners, and spreadsheets that you can just download and use immediately. You don’t have to reinvent the wheel…
  • Recommended resources to help you be successful faster and with less stress…
  • E-Books for folks who would rather read than watch. Each book has all the info from the video lessons, a Gold-Star Game Plan to get you going, and more…
  • Online access so you can watch, listen, and learn wherever you are with no need to download any new software. Plus, it’s fully mobile-friendly and works on any device…
  • All delivered on the Brilliance Retail Training Platform to make it easy for you to complete the training yourself or assign lessons to key members of your team. Brilliance makes it easy to access all your retail training, all in one place!

No other program gives you such a comprehensive study in retail success—and no other system makes it so easy to apply what you learn.

Order today and get instant access. No downloads. No hassle. Just proven strategies for higher profits, happier customers, and more money in your pocket.

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BRAND NEW BONUS PACKAGE

Retail Mastery System Printed Books

READ IT ON PAPER!

Printed Books One Volume For Each Skill

Shipped directly to your store, every module comes alive in print! Perfect for highlighting, dog-earing, and keeping at your desk for quick reference.

IN-PERSON INSPIRATION!

Two FREE Tickets to the Retail Success Summit

Join us at the most energizing independent retail conference in the world. It’s 2 days packed with the best concepts we teach, world-class networking, and powerful inspiration. Your tickets never expire—attend when the time is right for you.
Bob Negen Speaking At The Retail Success Summit
Retail Mastery System Quick Start Guide

GET STARTED FAST!

E-Book The Quick Start Guide

Jump right in! This guide helps you identify your strengths and assess which areas of your business need the most support. Determine the perfect starting point for your business!

SEE RESULTS IN 30 Days

E-Book: Rapid ROI – 24 Lessons That Pay You Back!

Your fast track to quick wins. These recommended lessons offer money-making, business-building ideas that deliver quick results.

Retail Mastery System E-Book: Rapid ROI
12 Month Transformation: Retail Mastery System Bonus Ebook

KEEP UP THE MOMENTUM!

E-Book: The 12-Month Transformation – Build A Business That Powers Your Life, One Month At A Time

A guided roadmap to help you know what to watch and which module to focus on each month without overwhelm.

FAQ

Frequently Asked Questions

What types of store is the Retail Mastery System designed for?

All of them. It doesn’t matter if you’re the owner and only employee at a quilt shop, owner of a 25-store chain of pet supply stores, or a pop-up shop at your local market. The Retail Mastery System is designed to work for businesses in all industries and all sizes. If you’re serious about your success, the Retail Mastery System is for you.  See reviews.

Can I Use Klarna to checkout

Yes.  We offer flexible payment options through Klarna, a trusted buy now, pay later service that lets you split your purchase into manageable installments. Eligibility is quick and easy to check at checkout, but approval is subject to Klarna’s automated assessment, which considers factors like your payment history, outstanding debt, credit data from bureaus (via a soft credit check that doesn’t impact your score), and the purchase amount. Not everyone will qualify, and terms and conditions apply—be sure to review them fully before proceeding. If approved, you can enjoy the convenience of paying over time.

What is a seat?

Every user that has access to the Retail Mastery System on Brilliance uses a single seat.  Your Retail Mastery System purchase comes with one seat for you.  If you would like to purchase additional seats, it’s easy to do so at checkout, or even later down the road if you wish.  Additional seats might be purchased for a manager or business partner that you would like to have access to the Retail Mastery System.

Can my partners or managers use the Retail Mastery System?

Yes! Your Retail Mastery System comes with one seat (probably for you), but you can purchase additional seats in the course for your managers or partners for a small one-time fee. Once they are added to the course, you can assign them any lessons you think are relevant to their roles and then track their learning progress.

What If I don't like it?

No problem. We are proud to offer an amazing 90-day, no-questions-asked, money-back guarantee. If you give the Retail Mastery System an honest try and within 90 days you’re not 100% satisfied for any reason whatsoever, just give us a call at 800.842.1660 and we will refund every penny you paid.  For more information, click here.

What Is The Brilliance Retail Training Platform?

Brilliance is the one place to find, deliver, and manage all your retail training, all in one place. You’ll find all kinds of courses created specifically for retail store owners, managers, and employees – including the Retail Mastery System! For more info, click here.

Can The Retail Mastery System Be Used On Mobile Devices?

Yes. The Retail Mastery System is proudly hosted on Brilliance and is very easy to use on phones, tablets, laptops, or desktop computers. Anywhere you’re connected to the internet, you can access your Retail Mastery System.

Have more questions?

PO Box 71
Spring Lake, MI 49456

+1.800.842.1660
info@whizbangtraining.com